Product Concept - Member Dashboard - HealthEdge

BUSINESS PROBLEM

The member centric view of the Care Manager product needed a face-lift as well as better information architecture. We tried many concepts but did not get anywhere. The system was missing key data silos hence we could not surface the data we "thought" we should. Hence a different approach was needed and it needed to be discovery first.

MY ROLE / SOLUTION

I lead the design direction and supervision on this topic and work was done by a design firm. I lead the discovery, provided many requirements, brought in SMEs and provided UX cornerstones within which this project had to be done. I lead two 5 day Design Sprints to get the outcome after we determine what we will need to do technical and on the roadmap to achieve this.

DOMAINS

Care Management, Care Coordination

UX

Creative Direction, Personas, Design Sprints

TOOLS

Invision, Sketch, Mural

MEMBER DASHBOARD

project